Just got back to the BlogHaus, and there are a few Dell folks here. I was telling them how the roundtable went with Michael Dell. Reaching out to the community is key, both as goodwill and strategically. Overall it was a great reach out to the community, I really hope that Michael will continue to reach out to customers, bloggers. Read blogs, and build a great company using real-time feedback.
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January 10th, 2007 at 1:03 pm
[…] The whole video can be found here (sorry I still can’t get the embed function to work with my posts here on PodTech). The question is then, should all CEOs blog? Well, of course not. That’s a far too simplistic question. The real question is why don’t more CEOs blog and will Michael Dell join the blogging CEO cadre (hey why didn’t anyone bring up Bob Lutz of GM over Mark Cuban?). […]
January 10th, 2007 at 2:36 pm
[…] Jeremiah talks with Michael Dell PodTech continues getting access to some of the biggest names in tech at CES. Yesterday Jeremiah met with Michael Dell, along with other journalists. Love it when Peter Rojas of Engadget talks to Michael about blogging. Filed under: CES2007 @ 3:36 pm # […]
January 10th, 2007 at 7:27 pm
[…] Podtech has a great video where bloggers were free to ask Michael Dell questions at the 2007 CES. […]
January 12th, 2007 at 7:34 am
[…] Dell Explores Social Media | PodTech.net: Technology, Business, Media, and News Podcasts Michael Dell on Podtech (Dell is a GCI client). The guy asking Michael why he doesn’t blog is Peter Rojas of Engadget, I believe. One things is obvious — people really want Michael to blog. (tags: msd podtech) […]
January 14th, 2007 at 7:05 am
[…] Dell Explores Social Media | PodTech.net: Technology, Business, Media, and News Podcasts Michael Dell speaks with a blogger “round table” at CES 2007 (tags: dell enterprise2.0 ces2007) […]
January 15th, 2007 at 8:53 am
Perhaps Mr. Dell needs to seek out the insights of a ‘customer advocate’ who isn’t an employee. My point: an objective outside person would be more inclined to be candid, in a way that a Dell employee will not.
Clearly, Dell Computer is a very traditional company where the PR folks have typically ‘managed’ the dialog with Dell’s public. The notion of a direct and open interactive dialog, without corporate spin, is a very different model.
I believe that they are making progress, but outspoken and engaged customers aren’t being fully leveraged.
January 15th, 2007 at 9:40 am
I forgot to mention, I wrote a post about this very topic, and a Dell spokesperson has responded with insightful comments.
http://dhdeans.blogspot.com/2007/01/rise-and-stall-of-dell-marketing.html
January 16th, 2007 at 8:53 am
Thanks David, excellent thoughts.
January 17th, 2007 at 5:51 am
[…] When combined with Michael Dell meeting with bloggers directly at CES, I can see Dell is trying hard to change. An organization that large can’t change everything in a day, but they are trying to change the priorities. The evidence is now strong that Dell is starting to learn to listen to customers, they should keep listening and innovating from that listening. These icons link to social bookmarking sites where readers can share and discover new web pages. […]
January 24th, 2007 at 8:12 am
[…] Click here to view the interview Rate This Post: […]
February 24th, 2007 at 8:18 am
FYI, Dell has launched IdeaStorm to engage constituents, and I’ve posted my first suggestion (a tech support social network) called the “Dell Customer Corps”
http://www.dellideastorm.com/article/show/61456
February 25th, 2007 at 4:58 am
David
Yup, you’re right on top of the latest Social media + Dell news!