Designing and Managing Your Contact Center

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Designing and Managing Your Contact Center

12:33 | Paul Lancour | Jan 10th, 2007 4:34pm |

The challenges facing your organization’s contact center are greater and more complex than ever. In this podcast we talk with Elizabeth Herrell of Forrester Research and Chuck Weston of Qwest about how to apply effective planning and management to optimize your customers’ experience, as well as your vendors’, when it comes to dealing with you and your contact center.

Click here for transcript.

Tags: contact center, Elizabeth Herrell, Forrester Research, Chuck Weston, Qwest

This entry was posted on Wednesday, January 10th, 2007 at 4:34 pm and is filed under PodTech, Qwest Communications, Corporate, Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.