DirectPointe Provides Expert Remote Computer Support to Home Users

11:19 | Brad Baldwin | Jul 1st, 2008 9:49pm |

DirectPointe, an award-winning managed service provider (MSP), has added a new home computer care service with its DirectPointe Home offering. Until now, computer service meant disassembly and transporting your computer into retail location where a “geek” would add your machine to a 10-day-wait queue. But DirectPoint Home changes the game with its remote expert support where users can get help 24×7x365, all without the hassle of disconnecting cords and cables.

DirectPointe Home provides three levels of service: PC Care, On-Demand and Total PC. PC Care is a preventative service that solves 80% of the most common computer problems by doing routine maintenance. On Demand provides fast support so that you can get your problem fixed now! Total PC is an unlimited package that provides everything a home computer user needs to have peace of mind when it comes to their computer, including virus protection, online security, data back-up and unlimited support.

Seth Bailey, VP of the Consumer Division at DirectPointe, talks to Brad Baldwin from Rocky Mountain Voices about the offering and the benefits for retiring baby boomers or parents hoping to find relief from their mal-ware downloading youngsters.