Their spam guarantee doesn’t mince words: no false positives. David Troup explains how and why they developed their spam appliance and how long it takes customers to believe that guarantee. Troup also tells why he provides spam filtering for companies with 10 mailboxes or less for free.

John Locke’s book “Open Source Solutions to Small Business Problems” in 2004 set the stage for his Freelock Computing company to expand into all areas of Open Source development, administration, and support. Locke explains how his company thrives in Seattle.

Carly Adams, West Coast sales manager for Untangle, explains what the company does, what a network gateway is, and how they support the Open Source movement yet still make money.

Remember those handheld DYMO labelers? The company now has ways to help you scan and later find your paper documents. Jeremy Petty, Business Development Manager for the DYMO File product line, explains how it works and gives a demo.

David Yarborough, President of Computer-Plus, talks about the printer support business while standing over the smoking printer he uses to catch attention during the ITEC conferences. Guess what’s the most disgusting thing he ever dug out of a printer?

Fred Jentgen, American Marketing Manager for Intel, and Kevin Unbedacht, Sr. Manager, Strategic Alliance Channel Sales for Altiris (now a part of Symantec), discuss the continued integration of Intel’s vPro technology hooks into Altiris/Symantec software. Improvements on the initial feature set provide more ways to manage computers without actually touching ...

The ZyXEL NSA-2400 Network Attached Storage devices offers a solid chassis, a business-like attitude, and backup software for Windows clients and SQL and MS Exchange servers.

Symantec product manager Steve Fairbanks discusses improvements in their BackupExec System Restore product during the Altiris ManageFusion user conference.

Altiris users know Dwain as one of the brain trust of the Altiris product line. At the ManageFusion 07 conference in Orlando, Dwain talks about the Symantec integration and ways to convince your management to step up to a real network management suite of products.

The second interview with PR expert practitioner Cheryl Snapp Conner, a follow up to the first interview here, dives into how to choose a PR person or firm, and ways to leverage your PR dollar for the most impact.

Rob Boyd, co-host and managing editor for Cisco’s TechWise TV series on the Web, explains how they choose topics and prepare for shows. Rob also details changes in TechWise TV and BizWise TV for the next year.

Chris Loeffler demonstrates Eaton’s new BladeUPS rack mounted battery backup and power distribution systems at the Data Center World show in Dallas.

Ashish Moondra, with help from Nathalie Reagins, demonstrates their new Cyclades PM42 manageable power strip at the Data Center World show in Dallas.

Rick Dallmann shows the new CXtec Fiber Enclosures and Modules to better manage fiber cabling in a data center. The cables and modules support the current 10Gbps speeds, but are ready for the future with a rating for 40Gbps.

Jill Eckhaus, CEO, explains what AFCOM does, who belongs, and services the group provides. This interview happened at the Data Center World Conference in September 2007 in Dallas, one of their major member benefits.

Backup power for data centers usually means a huge bank of heavy, expensive, and toxic batteries. ActivePower’s Martin Olsen explains how the company’s environmentally-friendly power backup system, powered by a 600 pound flywheel, saves space and money.

How to best show teleconferencing? Let the vendor use their product for a meeting. From the Dallas office of Audio Visual Innovations, the reseller, I spoke with Bob Leggio (VP of Sales) and Rob Arnold (CTO) of Telanetix while they sat in their New Jersey and California offices.

MicroNet makes external storage products for individual systems (PC and Macintosh) as well as Network Attached Storage devices. The PlatinumNAS Network Attached Storage Unit in this video compares quite well with competitor models. It’s small, quiet, easy to administer, and looks good on the shelf.

Dave Livingston, chief technology officer for Brainband Technology Services, explains and demonstrates their new community blogging product called BlogFusion. All the individual blog tools you expect from a service are there, and they’ve added ways to organize communities of bloggers around central blog sites. The blog administrator handles control ...

Russell Morgan, chief operating officer of GroupieTunes, explains how the company uses cell phones to reach out to customers and increase the awareness for customers. Their “Mobile Community Network Enabler” platform allows, for instance, music fans to get messages and alerts from favorite groups anytime and anywhere.

During my keynote speeches for the spring ITEC conferences, I explained to people from small and medium businesses how to use new marketing tools, like blogs, to better connect with customers. Since only about 10 percent of attendees admitted having their own company blogs, I focused less on blog ...

Russell Morgan, founder and president of ITSPA, discusses the group during a break while taping the Wells Fargo Small Business Webcast on Technology and Your Business. Morgan also explains bad ideas in big businesses others should avoid, and good ideas small businesses should learn from big businesses.

Josh Camire, producer of the Wells Fargo Small Business Webcast series, talks about the process used by Wells Fargo to present their Webcasts. Josh also explains how companies with limited budgets can create interesting video content.

Denise Wakeman, half of The BlogSquad, explains how she helps companies make better blogs, and what makes a good blog. She received more viewer questions during the Wells Fargo Small Business Webcast than anyone, another indication, if needed, of continued interest in all things blog. Her advice site, ...