As more business processes become automated and move to the Web, enterprises are increasingly reliant on IT to provide services to customers. Ensuring that the quality of those services is consistently high is essential to creating high customer satisfaction and protecting revenue streams. But traditionally, IT management has been focused on individual silos of technology, instead of on the service as a whole. In this podcast, Mike Odusami, product manager at CA Wiley Technology, explains how forward-thinking organizations can deploy powerful, closed-loop systems to establish service level agreements, monitor compliance, and quickly diagnose and resolve service problems before customers are affected. This fundamentally new approach will allow IT and the business to control Quality of Service like never before.
The convergence of voice and data on the network is now a reality. The same network is expected to carry both data and voice traffic using various technologies including wireless and video. A reduction in the number of networks is an advantage that also increases complexity. Operations staff and line-of-business ...
Enterprises are turning to IT to automate and simplify business processes, but as a result, IT systems are becoming more complex and difficult to manage. One of the major points of business impact within IT — enterprise Web applications — now typically interact with enterprise networks, application servers, back-end systems ...
Network managers find themselves with a widening set of non-network management responsibilities as enterprise web services and applications become more complex and network-dependent. But, it is neither realistic nor cost effective for enterprises to diffuse the expertise of network managers with application management responsibilities. Instead, the focus should be on ...
Gnanesh Dholakia, senior product marketing manager at CA, and Jim Metzler, VP, Ashton, Metzler & Associates, look at network management issues in the financial industry.
Gnanesh Dholakia, senior product marketing manager at CA, and Jim Metzler, vice president, Ashton, Metzler & Associates, look at network management issues in the health care industry.
Gnanesh Dholakia, senior product marketing manager at CA, and Jim Metzler, VP, Ashton, Metzler & Associates, discuss challenges to — and solutions for — Government network management.
Gnanesh Dholakia, senior product marketing manager at CA, and Jim Metzler, vice president, Ashton, Metzler & Associates, discuss the changes to the media, entertainment, and communications industries, and the accompanying challenges to network management.
This podcast is our second with Venu Venugopal, vice president of solutions marketing at CA. In today’s IT environment your operations group can be deluged with event storms, numerous false positives, and a “sea of red” on their consoles. An event correlation and root cause analysis solution can be ...
We sat down with Venu Venugopal, vice president of solutions marketing at CA, to discuss strategies for management of an MPLS VPN rollout. There are some great benefits, but along with those benefits come serious challenges. Venu helps you sort out the important things to know to face those challenges and manage your VPN proactively.
In this first of two podcasts we talk with Susan Andersen, director of product marketing for voice management solutions at CA. As more organizations migrate to IP telephony and Voice Over IP, they need to manage the convergence of voice and data on their network. Susan tells us ...
So you realize your IT Department needs to upgrade its service availability plan. Where do you start? In this second podcast from Sarah Meyer, solution director for service availability at CA, we find out that there is a method to the madness. Sarah outlines a logical analysis of a ...
IT departments’ work is increasing in complexity at the same time those departments are becoming more vital to every aspect of an organization’s operations. In this first in a series of podcasts, Sarah Meyer, solution director for service availability at CA, gives us the big picture of the challenges ...
CA is in the business of helping IT organizations develop and deliver on a clear vision for the management of their complex IT environments. CA is hosting a podcast series targeted to the IT executive called Because Your Business Can’t Wait. This podcast series, which focuses on service and ...
New developments in technology are having an impact on businesses and organizations, sometimes in unexpected or challenging ways. John Swainson, president and chief executive officer of CA, used a keynote address at Interop 2006, in New York City earlier this month, to reflect on the response of the ...
John Furrier caught up with Trenton Waterhouse of Computer Associates to chat about the new vPro Intel brand. Waterhouse says vPro will helf drive down costs and increase productivity.
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