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Disaster Recovery

Paul Lancour — Mon, 15 Jan 2007 16:00:15 +0000

How prepared is your organization to deal with the challenges of a disaster? How safe are your facilities, your data, your people? What is the most common disaster that causes a disruption of services in business today? Sometimes it’s the things you don’t think of that get you. Stephanie Balarous of Forrester and Laurel Burton of Qwest review what you need to know about disaster recovery for your business in this Qwest podcast.

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Tags: Stephanie Balarous, Forrester, Laurel Burton, Qwest

Designing and Managing Your Contact Center

Paul Lancour — Thu, 11 Jan 2007 00:34:29 +0000

The challenges facing your organization’s contact center are greater and more complex than ever. In this podcast we talk with Elizabeth Herrell of Forrester Research and Chuck Weston of Qwest about how to apply effective planning and management to optimize your customers’ experience, as well as your vendors’, when it comes to dealing with you and your contact center.

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Tags: contact center, Elizabeth Herrell, Forrester Research, Chuck Weston, Qwest

The Only Thing We Have to Be Uncertain About is Uncertainty

Jason Lopez — Wed, 06 Dec 2006 01:11:49 +0000

Forrester analyst and vice president Lisa Pierce told a group of Qwest customers that the great unknown — whether IT decisions today will fit with technologies of tomorrow — is a fact of life. While the fear of making mistakes in IT decisions doesn’t justify a company’s insistence on sticking with 7 year-old routers, it also has held many firms back from enjoying the ROI that many new technologies bring. Pierce says managed solutions for emerging technologies like MPLS and various flavors of VoIP are often good ways to let someone else worry about interoperability between legacy and new systems while reaping the benefits. In the lobby of the Westin St. Francis Hotel, amid the sounds of San Francisco’s Union Square and cable cars, Pierce took a break from the Qwest Solutions Seminar to explain.

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Tags: Forrester, Lisa Pierce, Qwest, MPLS, Qwest Solutions Seminar