IP has enabled the IT, Telephony, Web, and Broadcast domains to battle for the subscriber’s wallet. Successful players in this radical market environment must have a Service Delivery Environment (SDE) built on a vision and framework which will enable them to quickly take advantage of the new trends, new service ...

The communications industry is experiencing the explosion of the “Me-We” phenomenon! Customers want “Me” services that are personalized, easy to use and focused on their needs. At the same time they want what we call the “We” experience, access to their friends and their social communities, such as ...

Understanding is Only Human: Discover how the Alcatel-Lucent Bell Labs Human Factors team is helping to deliver a superior user experience

Alcatel-Lucent is committed to helping operators deliver a superior user experience. One of the ways to help is to gain an intimate understanding of end-user behavior and the Bell Labs Human Factors team is one of the many groups within Alcatel-Lucent doing just that. The team is made up of Ph.D.s with an average of 15+ years professional usability experience working to:

Broadband access for the developing world was a key topic at the Third Global Knowledge Conference, held in Kuala Lumpur, Malaysia in December 2007. Attendees there called for action items to to bring underdeveloped nations - including populations sometimes referred to as “the next billion” - into the connected ...

Broadband connectivity is crucial for emerging communities and markets. Until recently, many governments turned a deaf ear to the calls for infrastructure in many of the world’s poorest cities and in rural areas where outreach was almost non-existent. But the urgency has been made clearer as communities, technology companies and ...

Many are considering the “Millennials” as being the next big market for communications services. In this podcast, Jay Peterson, VP of Global Market Development for user-centric services for Alcatel-Lucent, talks about who the Millennials are, why they should matter to service providers and how Alcatel-Lucent can help service ...

At Interop Las Vegas 2007, Alcatel-Lucent introduced the OmniAccess 3500 Nonstop Laptop Guardian, a PCMCIA card designed to lock data on laptops. The new system can secure, monitor, manage and even destroy laptop data if it’s lost or stolen. PodTech’s Rio Pesino visited Alcatel-Lucent’s booth and previewed the ...

Rusty Bruns, chief information officer at CSU, has witnessed the university quickly go from “wired” to “wireless.” The university was ranked 37th by Intel in 2005 for “Most Unwired Campus.” In this audio podcast, Bruns talks about how Alcatel-Lucent is helping CSU manage and secure their mobile laptops to ...

How does smalltalk sound at DEMO? PodTech Founder and CEO John Furrier was wearing his media hat and his technology hat when he spoke with Alcatel-Lucent’s Dor Skuler and others at the DEMO Day 1 mixer. Among the issues they discuss: controling security in the workplace while allowing ...