DirectPointe, an award-winning managed service provider (MSP), has added a new home computer care service with its DirectPointe Home offering. Until now, computer service meant disassembly and transporting your computer into retail location where a “geek” would add your machine to a 10-day-wait queue. But DirectPoint Home changes the game with its remote expert support where users can get help 24×7x365, all without the hassle of disconnecting cords and cables.
DirectPointe Home provides three levels of service: PC Care, On-Demand and Total PC. PC Care is a preventative service that solves 80% of the most common computer problems by doing routine maintenance. On Demand provides fast support so that you can get your problem fixed now! Total PC is an unlimited package that provides everything a home computer user needs to have peace of mind when it comes to their computer, including virus protection, online security, data back-up and unlimited support.
Seth Bailey, VP of the Consumer Division at DirectPointe, talks to Brad Baldwin from Rocky Mountain Voices about the offering and the benefits for retiring baby boomers or parents hoping to find relief from their mal-ware downloading youngsters.
The majority of corporate data breaches are avoidable with reasonable security measures. In Part I of this two-podcast series, Bryan Sartin, director of investigative response for Verizon Business Security Solutions, provides a general overview of the 2008 Data Breach Investigations Report and describes the methodology used to compile the findings ...
IP has enabled the IT, Telephony, Web, and Broadcast domains to battle for the subscriber’s wallet. Successful players in this radical market environment must have a Service Delivery Environment (SDE) built on a vision and framework which will enable them to quickly take advantage of the new trends, new service ...
Microsoft Dynamics CRM 4.0 is a three-tier application that can help organizations manage front office processes, such as sales, marketing, and customer service, and serve as a development platform for business applications in different industry verticals. The platform aspects let you focus on your core needs by ...
Microsoft Dynamics CRM 4.0 is a three-tier application that can help organizations manage front office processes, such as sales, marketing, and customer service, and serve as a development platform for business applications in different industry verticals. The platform aspects let you focus on your core needs by providing ...
In an increasingly complex world of demographic, psychographic and ethnographic research, it’s no longer safe to assume that companies actually know their customers. Harnessing the power of persona or a representative profile, which summarizes a key demographic target is a powerful means of figuring out the customer today. Mark Kingdon, ...
This podcast is a virtual roundtable on the topic of e-Discovery, in which representatives from various law firms specializing in e-discovery matters come together to discuss the Electronic Discovery Reference Model (EDRM) Project. For more information, visit www.symantec.com/ev
Join BearingPoint senior manager Larry Taylor as he explores the importance of managing reputational risk. Reputational risk is a term that is typically used to identify the result of something that changes the perspective of a company. A prime example is the recent credit crisis. Even companies that were not ...
Intel’s Craig Barrett says that private companies can’t go it alone when trying to make a difference in developing markets, and neither can governments. In a visit to Malaysia, the chairman of the chip giant stopped off at Penang, where the company has committed itself to help local schools. Barrett, ...
The current uptake in high performance computing means mostly good things, but it also comes with a few built-in challenges. The paradox of this particular progress is this: when you scale hardware, you oftentimes scale power consumption, right along with it. That’s where Intel’s Shesha Krishnapura has some good news ...
Applying the right technology solutions to enhance business growth is something Bjorn Espenes, CEO at Infopia, is passionate about. As a growth company itself, Infopia delivers a SaaS (software as a service) eCommerce platform for businesses that need to manage the common operational challenges that growth creates. Things ...
Kenneth Moelis has a unique talent for translating his 25-year career on Wall Street into the kind of information that financial specialists from the Street and beyond need the most. In this keynote podcast, Moelis puts the current Wall Street climate in clear perspective, from explaining how he sees the ...
When times get tough, investors need to answer a few key questions: which industries are most attractive for investment? What deal structures are investors choosing? Where are sellers’ expectations?
In this podcast, although there was some consensus around the prediction that deal flow in the U.S. will drop below the impressive ...
Robert Taylor, CEO of KennTechnologies, Inc. and former CIO at Fulton County, Georgia, spoke with Patrick E. Spencer, Symantec’s director of publishing and customer marketing programs and editor in chief of CIO Digest, about the unique IT challenges local government CIOs face today, ranging from email and document archiving and ...
David S. Finn, VP and CIO at Texas Children’s Hospital, whose background is in theatre, describes the “production” aspects of IT and the nuances of pediatric IT to Patrick E. Spencer, Symantec’s director of publishing and customer marketing programs as well as editor in chief of CIO Digest. Under his ...
The communications industry is experiencing the explosion of the “Me-We” phenomenon! Customers want “Me” services that are personalized, easy to use and focused on their needs. At the same time they want what we call the “We” experience, access to their friends and their social communities, such as ...
What was Scoble up to one year ago today? Check out today’s video for a trip down memory lane.
And for more context, check out his blog, from one year ago today!
ConceptShare was my favorite thing at the recent Office 2.0 Conference. Here I run into Bernie ...
Join BearingPoint Senior Manager Laurent Mandorla as he explores the importance of virtual desktops and why they are being hailed as the wave of the future. Over the last few years, there has been a lot of buzz around virtualization, although it’s only recently that organizations have begun to ...
In this video podcast, Dr. Oren Shriki, a science teacher at the Israel Arts and Sciences Academy, speaks about Intel’s International Science and Engineering Fair, taking place in Atlanta, May 11-16. (As excitement builds toward the event’s opening, you can follow along on a dedicated Intel ISEF ...
Worldwide mobile content revenues are expected to surpass $44 billion by 2011, so it shouldn’t surprise anyone that mobile entertainment and campaigns are growing annually by leaps and bounds, with marketers beginning to investigate mobile opportunities seriously. Marketing Voices spoke with the head of Phluant Mobile, David Breckling, ...
Join BearingPoint senior manager Bill Stotzer in exploring the challenges facing the sourcing and procurement organizations today. Many financial institutions have identified procurement cost savings and made an attempt at cost reduction. Some have achieved greater success than others. We see two primary factors contributing to ...
The private capital markets are in an intriguing position. The economy is sluggish after last year’s sub-prime mess and major buyout firms have not seen a lot of action. That was expected. But the middle markets have only dropped off slightly. In this podcast John Morris, assistant managing editor at ...
Most of the time online interaction goes well for companies. Transparency is becoming more accepted and problems are rare. But what does a company or person do if they are attacked? Marketing Voices talks to Denise Shiffman, author of The Age of Engage and founder of Venture ...
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