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Winning the battle for new end-user revenue by creating a killer Service Delivery Environment with Alcatel-Lucent

10:17 | Michael Johnson | Jun 6th, 2008 12:01am |

IP has enabled the IT, Telephony, Web, and Broadcast domains to battle for the subscriber’s wallet. Successful players in this radical market environment must have a Service Delivery Environment (SDE) built on a vision and framework which will enable them to quickly take advantage of the new trends, new service requirement opportunities and find ways to generate new revenue. Patricia Lopes, Vice President of Services Transformation at Alcatel-Lucent talks about the SDE, what it means to the market and how it accelerates service innovation and end user QoE, with the delivery of profitable, user-centric blended services.

In this podcast, Patricia Lopes addresses the following:

1) What market dynamics are driving Service Providers to transform the way they bring new services to market?

2) IP technology has been a major enabler of the market dynamics and it has allowed non-traditional competitors to capture voice and data revenues. How do Service Providers need to respond to this changing market and competitive landscape?

3) How does a Service Provider provide new value to end-users?

4) What is the difference between service delivery environment, service delivery platforms and service delivery framework?

5) What are the four pillars of the Service Delivery Environment and what makes each unique?

6) How ...

Exploiting end-user trends to create value with sticky services - The "Me" network for the "We" experience

12:43 | Michael Johnson | May 13th, 2008 |

The communications industry is experiencing the explosion of the “Me-We” phenomenon! Customers want “Me” services that are personalized, easy to use and focused on their needs. At the same time they want what we call the “We” experience, access to their friends and their social communities, such as ...
The Reboot: Top Ten Games to Buy for Xmas

09:26 | Rio Pesino | Nov 30th, 2007 |

Looking for the perfect video game to buy for Christmas? The Reboot’s got you covered. Last year, the big question was which video game console to buy, and gamers had to choose between the Nintendo Wii, Playstation 3 and Xbox 360. This holiday season, it’s all ...
India's Mobile Users and Missed Calls

02:40 | Kamla Bhatt | Aug 6th, 2007 |

In this video clip I quiz Rodrigues, who works for a tour and travel company in Bangalore, on how he uses his cell phone. We start with the missed call phenomena to SMS and ringtones.

Never heard of missed calls? In India missed calls and SMS are the preferred means ...
Eric Peterson, Web Analytics Guru on Social Media Measurement

12:22 | Jeremiah Owyang | Jun 8th, 2007 |

Eric Peterson and Jeremiah discuss the future hot topics in the Web analytics industry. They argue engagement, touch upon discussions from top industry experts in the Web measurement industry. What is Web Analytics Web 2.0? Eric also talks about his new company, Web Analytics Demystified.
Sounds of Interop New York City

14:45 | Michael Johnson | Sep 20th, 2006 |

Interop goes to the Big Apple for its second U.S. IT event this year. PodTech’s Michael Johnson takes to the floor and talks with a few of the exhibitors: Netcordia, CA, Inc., and Network General.

More images from Interop 2006
PodTech Exclusive: Steve Forbes, CEO & Editor in Chief, Forbes Inc.

25:14 | editor | Oct 30th, 2005 |

Steve Forbes’ first ever podcast in a PodTech exclusive. I traveled to New York City to sit down with Steve in his office to talk about flat tax, politics, world economics, blogs, podcasts, and social media. This interview is timely given the recent cover story by Forbes and ...