Tom Foremski and Lee Cummings capture the business and technology of Facebook during their recent Graphing Social Patterns conference. Opening up the social web, user content, viral applications, user etiquette, privacy and profiles are discussed as Tantek Celik moderates David Recordon (SixApart), Chamath Palihapitiya (Facebook), Joseph Smarr (Plaxo) and Ted Grubb (Satisfaction Unlimited).
Will controlling data compliment open standards? Are privacy and trust standards capable of keeping pace with the influx of application designs? Without secure information, is the social graph a reliable?
Satisfaction is people powered customer service. For smart companies, their passionate customers support each other in ways that companies alone can’t provide. Satisfaction is a San Francisco-based startup that facilitates this relationship, putting passionate users of products and services in the driver’s seat of customer service. I stopped by ...
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