Understanding is Only Human: Discover how the Alcatel-Lucent Bell Labs Human Factors team is helping to deliver a superior user experience

Alcatel-Lucent is committed to helping operators deliver a superior user experience. One of the ways to help is to gain an intimate understanding of end-user behavior and the Bell Labs Human Factors team is one of the many groups within Alcatel-Lucent doing just that. The team is made up of Ph.D.s with an average of 15+ years professional usability experience working to:

ClearOne, a Salt Lake City-based company, holds a majority of the global market share in the professional audio conferencing systems category. It should come as no surprise that their conference phone products for the desktop and individuals wouldn’t include significant technology enhancements that set them apart from the “el’cheapo” ...

Prof. Tapan Parikh is a teacher, an innovator and a social entrepreneur, who currently teaches at the University of California, Berkeley. He was recently named as the Humanitarian of the Year by MIT’s Tech Review. While at graduate school in Seattle, Tapan took some time off and travelled ...

We know you’re busy, so here are just the highlights of the interview I did with Doug Kaufman, CEO of ClearTXT. He talks to me about changes in the way schools communicate with their students. Really interesting stuff now that students have cell phones and other devices and can ...

Cell phones are bringing a new kind of video to the world. You’ve seen them being filmed in museums or concerts: little videos done with cell phones. Zannel is working to make it easier to get those videos up to your friends. Here Adam Zbar, CEO, and Braxton Woodham, ...

Do you think Google is the best search engine for cell phones? Think again with Taptu’s Bob Last. He’s senior vice president of business development there and talks with me about search engines and how mobile phones aren’t well served by the major search engines from Yahoo, Google, or ...

I thought this was an interesting service: they teach Spanish speaking people how to speak English through the use of some unique video games that work on any cell phones. Larry Upton, principal at Edioma, shows me the service.

As more and more cellphones become Web enabled, Anurag Nigam and Manish Lachwani, co-founders of InSync Inc., believe there is a growing need for an Internet portal for mobile devices. Their San Francisco-based, self-funded startup, 411Synch enables anyone to access their favorites on the Web with one touch, keyword strokes. ...

During the BMC Analyst Summit in Sonoma, James Governor talks with BMC Software’s Kia Behnia about the role and benefits of strong community in the mobile device and IT management worlds. James and Kia first talk about hacking phones, esp. his HTC Hermes. They then move on to ...

This is a killer app for your cell phone or iPhone. Why? Getting video onto your cell phone is often impossible. Many sites use Flash only, and don’t provide a format that will work on your cell phone. Well, VTap lets you search for videos like, say, “Ask a ...

Russell Morgan, chief operating officer of GroupieTunes, explains how the company uses cell phones to reach out to customers and increase the awareness for customers. Their “Mobile Community Network Enabler” platform allows, for instance, music fans to get messages and alerts from favorite groups anytime and anywhere.

There are many different mobile phones out there and almost all of them support some sort of interesting media capabilites. Rather than spending a couple bucks downloading a ringtone or wallpaper image from your cellular provider, you can use ToneThis to do it for free and with your own ...

Motorola is aggressively adopting mobile linux as the key operating system for its cell phones. It is launching its first North American cell phone with Linux, the new Razr V8. Tom Foremski talks with Christy Wyatt, VP Ecosystem and Market Development at Motorola about the move to Linux and if ...

Tom Foremski speaks with Diedier Diaz, SVP for Product Strategy Management at Access Systems Americas. “Access is one of the largest companies you’ve never heard about,” says Mr. Diaz. Its specialty is in creating applications for cell phones. It also acquired Palmsource, and now has the Palm OS and ...

In this video clip I quiz Rodrigues, who works for a tour and travel company in Bangalore, on how he uses his cell phone. We start with the missed call phenomena to SMS and ringtones.

Never heard of missed calls?  In India missed calls and SMS are the preferred means ...

Dave Grannan CEO, and Mike Phillips, CTO, of a new company that’ll come out this fall give us a sneak peak at technology that’ll come to cell phones that’ll let you talk with them. The company is code-named Mobeus (they don’t have a Web site yet). They are funded by ...

Pandora is one of my favorite Internet services. It lets you build a customized radio station by starting with the names of your favorite bands and songs. It then brings you more music that’s similar to that. Here Pandora’s CTO, Tom Conrad, talks about the service, demos its new ...

After 18 years designing and managing next-generation telecomm networks at AT&T, Frucall’s CEO Dr. Behzad Nadji is allowing the modern shopper to wage a price war with the all-powerful cell phone. With the Frucall service, when shoppers see a product and want to see if they’re getting the best ...

India has the fast growing mobile market in the world, and Bangalore is the hotbed of mobile innovations and start-ups. Mobile search is the new hot word in India, and Ziva Software wants to be a significant player in this area.

The one-year-old mobile search company is located in an ...

Part if Intel’s research involves investigations into things that may never become products but will help guide the creation of them. Hullabaloo is a case in point. It seems like an installation one might find at MOMA, but it’s actually part of the Lab’s Objects of Wonderment Toolkit. Researcher Eric ...

Robert Caudill, group manager of worldwide government solutions at Adobe Systems Inc., describes Adobe’s unique view of continuity-of-operations planning. The company best known for its popular productivity and multi-media applications like Photoshop, Adobe Reader and Flash Player is now making an important case for considering how your business processes will ...

Mobile technology isn’t just cool; it’s essential for today’s small business. Our experts separate the hype from the hard truth when it comes to getting business done securely on the road. Join Anita Campbell, founder of Small Business Trends and small business thought-leader; Jeff Zbar, “The Chief Home Officer” and nationally-recognized expert in living the home-office lifestyle; and Pamela Baker, technology guru for Success Magazine, as they share their insights into making mobile technology pay off for you.

This podcast was commissioned by Success Magazine.

Today we meet with John Merrells, CEO of Embrace Mobile, at the Hatfactory in San Francisco. Merrells’ company provides market research surveys to mobile phones. He tells us a bit about how a simple idea on the face is actually quite complex in implementation. With hundreds of cellular ...

Gary Kim, managing editor of IT Business Wire, and Andy Randall, MetaSwitch’s vice president of marketing, chat with PodTech.net at the World Center Marriott in Orlando after a breakfast meeting sponsored by MetaSwitch. The breakfast panel focused on opportunities and challenges for the new competitive local exchange carriers, or ...