Comments on: Talking with Simple Star CEO about photo shows http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows Who are you? Sat, 05 Jul 2008 13:49:46 +0000 http://wordpress.org/?v=2.2.3 By: Pat Klinger http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-125387 Pat Klinger Mon, 19 Nov 2007 17:13:16 +0000 http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-125387 Hopefully this will find it's way to Chad Richard who, in my opinion is not being served well at all by his technical support staff. I've copied and pasted my most recent email below to your support person TO WHICH, I never did receive a response. I have been trying to resolve my issues for approximately 2 months. My case # is RVO-120308. emailed on Thursday, November 15th........... Thank you for your response. Unfortunately you have not addressed any of the problems we outlined in the email below: • Everything was working great and I had sent many photo shows(30+) to friends/family beginning in December, 2006 through April, 2007. • Tried sending a single photo to a friend I was helping with a project which she never got and according to my history is “still” sending on April 23rd, which was the beginning of my problems • Since April 23rd, I’ve tried sending 6 “other” photo shows, none of which have been “sent” and read either “failed” or “sending” or more recently (October and November) “waiting to send”. • I would have contacted you in late April OR May but I lost my digital camera and did NOT find it until AFTER I finally purchased a replacement a few months ago. • Christian has followed ALL of your instructions to date to get the software to work but with no success. • I have 500 or so pictures that I’ve taken over this past year and I wanted to build a Calendar for each of my 2 Grandson’s. I am able to pick the pictures but when I click on the calendar icon I get this message: NOT SUPPORTED the server has no pricing information about Calendar. Please select another type of gift. • When I click on ANY of the “other” gift icons (mugs, fun book, t-shirt, mouse pad, etc.) I get nothing, nada, NO message at all. Please respond IN POINT to the issues below: We replaced the “show settings” folder in the program folder and experienced no noticeable changes in the program operation. All of the problems above still exist and there are now new issues. We now show that there is no account activated in the software. We have attempted to re-activate the account online and receive various error messages. At the moment, (1) The program does not recognize Pat as having an account, (2) the program does not respond to attempts to activate Pat’s account, (3) the program is still hanging up on shares that are “waiting to send”, (4) the options to create gifts is grayed out and permissions are denied (I think this is related to Pat’s lack of account recognition). Is there a stable, finished, updated program that is on disc or on file on your website that we could install fresh? We have replaced files within the program or deleted files within the program and nothing your team has suggested is working. I would again like to ask for your team to make a special effort and call Pat and myself to deal with this problem. CHRIS: the response above was authored by Christian Alexander virtually with my consent and input. IF we cannot resolve these issues immediately, I plan to purchase new software over the weekend from some other vendor. LAST CHANCE TO MAKE ME HAPPY… I REALLY want to be happy AND like your product when it works, but I am at my wits end here and WILL get something that works. JUST RECEIVED THIS EMAIL (below) FROM DAVID and we tried it, but it did not respond- the program went into non-respond mode for several minutes and we finally shut it down through task manager. Can you indicate what this was supposed to address? Does it need longer than a few minutes to run? Should task manager recognize it as “not-responding”, even when it is running appropriately? Regardless, it did not change any of the above issues, either. Hello Pat, Please try the following: 1) Open Print & Share 2) Hold down CTRL+ALT+Shift+F5 3) Check the 'Clear all picture id's' box 4) Click on the 'OK' button Now try to share another photo and let me know if you continue to have trouble. Best Wishes David Simple Star Support If you are able to call out to resolve this, my (Christian Alexander) # is 503-349-4361. HELP US, Pat and Christian Hopefully this will find it’s way to Chad Richard who, in my opinion is not being served well at all by his technical support staff. I’ve copied and pasted my most recent email below to your support person TO WHICH, I never did receive a response. I have been trying to resolve my issues for approximately 2 months. My case # is RVO-120308.

emailed on Thursday, November 15th………..

Thank you for your response. Unfortunately you have not addressed any of the problems we outlined in the email below:

• Everything was working great and I had sent many photo shows(30+) to friends/family beginning in December, 2006 through April, 2007.
• Tried sending a single photo to a friend I was helping with a project which she never got and according to my history is “still” sending on April 23rd, which was the beginning of my problems
• Since April 23rd, I’ve tried sending 6 “other” photo shows, none of which have been “sent” and read either “failed” or “sending” or more recently (October and November) “waiting to send”.
• I would have contacted you in late April OR May but I lost my digital camera and did NOT find it until AFTER I finally purchased a replacement a few months ago.
• Christian has followed ALL of your instructions to date to get the software to work but with no success.
• I have 500 or so pictures that I’ve taken over this past year and I wanted to build a Calendar for each of my 2 Grandson’s. I am able to pick the pictures but when I click on the calendar icon I get this message: NOT SUPPORTED the server has no pricing information about Calendar. Please select another type of gift.
• When I click on ANY of the “other” gift icons (mugs, fun book, t-shirt, mouse pad, etc.) I get nothing, nada, NO message at all.

Please respond IN POINT to the issues below:

We replaced the “show settings” folder in the program folder and experienced no noticeable changes in the program operation. All of the problems above still exist and there are now new issues. We now show that there is no account activated in the software. We have attempted to re-activate the account online and receive various error messages. At the moment, (1) The program does not recognize Pat as having an account, (2) the program does not respond to attempts to activate Pat’s account, (3) the program is still hanging up on shares that are “waiting to send”, (4) the options to create gifts is grayed out and permissions are denied (I think this is related to Pat’s lack of account recognition).

Is there a stable, finished, updated program that is on disc or on file on your website that we could install fresh? We have replaced files within the program or deleted files within the program and nothing your team has suggested is working. I would again like to ask for your team to make a special effort and call Pat and myself to deal with this problem.

CHRIS: the response above was authored by Christian Alexander virtually with my consent and input. IF we cannot resolve these issues immediately, I plan to purchase new software over the weekend from some other vendor. LAST CHANCE TO MAKE ME HAPPY… I REALLY want to be happy AND like your product when it works, but I am at my wits end here and WILL get something that works.

JUST RECEIVED THIS EMAIL (below) FROM DAVID and we tried it, but it did not respond- the program went into non-respond mode for several minutes and we finally shut it down through task manager. Can you indicate what this was supposed to address? Does it need longer than a few minutes to run? Should task manager recognize it as “not-responding”, even when it is running appropriately? Regardless, it did not change any of the above issues, either.

Hello Pat,

Please try the following:

1) Open Print & Share
2) Hold down CTRL+ALT+Shift+F5
3) Check the ‘Clear all picture id’s’ box
4) Click on the ‘OK’ button

Now try to share another photo and let me know if you continue to have trouble.

Best Wishes

David
Simple Star Support

If you are able to call out to resolve this, my (Christian Alexander) # is 503-349-4361.

HELP US,

Pat and Christian

]]> By: Barbara Mc Whorter #YZR-972202 http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-101917 Barbara Mc Whorter #YZR-972202 Tue, 25 Sep 2007 12:23:46 +0000 http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-101917 I tried Photo Show (FREE) and loved it. My computer crashed and got a new email address in June. On June 28th,2008 I tried to order it. I got to the first screen put in my credit card # and it denied it(there is no reason for this, I have outstanding credit and never delinquent) I got out of the screen and tried again with another credit card. This time it would not take the last digit of my acct. #. I tried several times. I went out of the purchase and tried one more time with another credit card. This time it said the same thing. Something that meant my credit was denied on that card. I did not even have anything charged on that credit card. I was concerned that now I had 3 credit card #'s on line and had nothing to show for it. I quickly sent an email to cancel all of those attempts. I was really dissappointed because I am working on a huge Family Reunion Project and need a great software and knew you had it. I then get charged on a credit card and I called them and told them the story and they sent me a form that refuse to pay and let them investigate. In the mean time we went on vacation and I had surgery. I thought I would try again and finally a nice person sent me the software for installatioin.I stopped the refusal to pay with my credit card company. I have been emailing for assistance and the last reesponse was the beginning of last week and I followed her directions and got to modules.dat and could not find it. I called a technician out. He could not find this either, but he went another route and got it installed. I was thrilled and worked about 8 hours on a New "Grandbaby" show fo the Grandmother in from Tenn. I tried to email it to her and it says to put in my password and it would not take it. It says I do not have an account. I was frantic and maybe someone thought I was rude(emails don't show emotions) but I ask for help ASAP and this is Tues., the Grandmother has gone back to Tenn. and I still can't email it. On top of frustration my new computer will not burn a DVD and I was on the phone for 2 days a 4 1/2 hours. Now I am totally disgusted. My phone # is 727-812-0294 maybe I could talk with a person and they could walk me through it and maybe they assigned me a different password. OH I also paid for all of the the packages, got confirmaiton #'s, have sent them to your customer service dept. and I still do not have the theme packages. My Photo Show will be shown to over 100 people, at the reuinon, from CA.,New Mexico, KY, Ohio, & Fla. Colorado so you see the marketing tool I could be for you. My password is FEF16X6ZPS / acct.# YZR-972202/ I am posting these because below it says this will not be seen by a third party. Sincerely, Barbara I tried Photo Show (FREE) and loved it. My computer crashed and got a new email address in June. On June 28th,2008 I tried to order it. I got to the first screen put in my credit card # and it denied it(there is no reason for this, I have outstanding credit and never delinquent) I got out of the screen and tried again with another credit card. This time it would not take the last digit of my acct. #. I tried several times. I went out of the purchase and tried one more time with another credit card. This time it said the same thing. Something that meant my credit was denied on that card. I did not even have anything charged on that credit card. I was concerned that now I had 3 credit card #’s on line and had nothing to show for it. I quickly sent an email to cancel all of those attempts. I was really dissappointed because I am working on a huge Family Reunion Project and need a great software and knew you had it. I then get charged on a credit card and I called them and told them the story and they sent me a form that refuse to pay and let them investigate. In the mean time we went on vacation and I had surgery. I thought I would try again and finally a nice person sent me the software for installatioin.I stopped the refusal to pay with my credit card company. I have been emailing for assistance and the last reesponse was the beginning of last week and I followed her directions and got to modules.dat and could not find it. I called a technician out. He could not find this either, but he went another route and got it installed. I was thrilled and worked about 8 hours on a New “Grandbaby” show fo the Grandmother in from Tenn. I tried to email it to her and it says to put in my password and it would not take it. It says I do not have an account. I was frantic and maybe someone thought I was rude(emails don’t show emotions) but I ask for help ASAP and this is Tues., the Grandmother has gone back to Tenn. and I still can’t email it. On top of frustration my new computer will not burn a DVD and I was on the phone for 2 days a 4 1/2 hours. Now I am totally disgusted. My phone # is 727-812-0294 maybe I could talk with a person and they could walk me through it and maybe they assigned me a different password. OH I also paid for all of the the packages, got confirmaiton #’s, have sent them to your customer service dept. and I still do not have the theme packages. My Photo Show will be shown to over 100 people, at the reuinon, from CA.,New Mexico, KY, Ohio, & Fla. Colorado so you see the marketing tool I could be for you. My password is FEF16X6ZPS / acct.# YZR-972202/ I am posting these because below it says this will not be seen by a third party. Sincerely, Barbara

]]> By: Carol http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-96753 Carol Tue, 11 Sep 2007 19:34:25 +0000 http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-96753 Since you were able to talk to Richard maybe you can help me get through to their tech support. Sent message Sunday night and still haven't gotten a response. I'm on low priority apparently and they only work from 9:00 to 4:30 monday - friday. No phone number to call on website. Since you were able to talk to Richard maybe you can help me get through to their tech support. Sent message Sunday night and still haven’t gotten a response.
I’m on low priority apparently and they only work from 9:00 to 4:30 monday - friday. No phone number to call on website.

]]> By: Jason Dunn http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-61095 Jason Dunn Thu, 03 May 2007 20:15:54 +0000 http://www.podtech.net/scobleshow/technology/1474/talking-with-simplestar-ceo-about-photo-shows#comment-61095 I was really interested in this interview, but I couldn't hear about 90% of the questions that you were asking Robert - I know you like to travel light, but if you want people to hear your questions, I think you need to mic yourself. ;-) I was really interested in this interview, but I couldn’t hear about 90% of the questions that you were asking Robert - I know you like to travel light, but if you want people to hear your questions, I think you need to mic yourself. ;-)

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